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I am seeing signs of model fatigue in the marketplace and I think I know why. Very few people actually geek out about using a chatbot that is 0.001% better than another chatbot. And right now, all of the innovation is being displayed through the use of chatbots. That is why so much of the industry is excited about AI agents, even though they are still really just chatbots that someone else told to do something.

If you are an employee who wants to know about AI agents, then I encourage you to join my class on March 14. It is a one time special and we will actually build an “AI agent.”

What I have for you this week:

• Prompting 101

• AI Governance Jobs - Public Sector

• ChatGPT to the Rescue

• The Good Use of GenAI Chatbots

• Caroline’s weekly AI Governance tips

• Chef Maggie Recommends

• AI Bites

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I am going to give you the best prompting tip when you are using a generative AI tool, like a chatbot powered by an LLM. This is the structure of your prompts, always:

Goal

Instructions for the output format

Warnings

Context

Here is an example: “You are an entrepreneur and you want to start a new business. You seek investors and you need a pitch presentation. Put together an outline of the pitch presentation, keep it short, no more than 10 bullet points that gives the investor enough information to decide if they want to know more. Don’t make up any fake numbers and make sure to cite any metrics or references that help you build the pitch deck. The company you are seeking investment for helps businesses stand out on the internet by optimizing their visibility when a user conducts a search using ChatGPT or Anthropic Claude or Gemini or any search through a generative AI tool.”

Speaking of jobs, the National Institute of Standards and Technology's probationary staff are expected to be cut in the latest rounds of federal government cuts. The action means the U.S. AI Safety Institute, which is contained within NIST, will lose most of its staff, as will the Chips for America program. Perhaps I was wrong that the Trump administration cares about AI safety. Or, perhaps I was right that they care about it but consider it a state problem. Either way, don’t expect much coming out of NIST about AI governance for the next few years.

I have read two stories about how ChatGPT saved someone’s life and I am not kidding.

In the first story, a man, who sounded like a workaholic, was feeling off all day and later that night, in the very late hours of the night, starting to feel worse. He turned to ChatGPT, described his symptoms and ChatGPT told him to go to the emergency room. When he got there, the emergency room medical staff recognized the early stages of a heart attack. He managed a full recovery.

This week, a woman wrote about how she had been feeling off and went to the doctor. The doctor ran some blood tests, but because it was a Friday, did not get back to the woman about the results. Over the weekend, the woman began to notice red spots on her legs and so she turned to ChatGPT. ChatGPT advised her to get a blood test. It reminded her that she had received the results electronically so she opened them up and noticed one anomaly, her platelet count was low. She updated ChatGPT who told her to immediately go to the emergency room and what to tell the triage nurse. When she got there, the nurse knew what to do because the woman had described her conditions so well and they treated her with a transfusion. Her platelet count had gone to 0. The triage nurse said she had only seen it a few times and never had anyone actually walked in with the condition.

If you are like me, you are skeptical. Can AI really diagnose people and save their lives? My skepticism, I am sure, is from years of turning to the internet for medical solace only to be greeted by fear and anxiety. Certainly, as my mother was dying of cancer, I found this experience to be particularly emotionally damaging.

So it wasn’t until the second story, by the woman, that I began to appreciate that maybe we have turned a corner here. After all, isn’t the best part of the internet the access to information? How many times in your life have you debated going to the emergency room only to talk yourself out of it? I mean, emergency rooms are horrible. The last time I went to one, I sat there from 8pm until 3am at which point I determined that if I was seriously at risk, I would have been seen by a doctor more urgently and so I left.

I know there is a lot of fear and anxiety and skepticism about AI right now, but the whole point of all of this is for it to do something good and it sounds to me like maybe it actually is.